FAQs

Order Questions
Where is my order?

Digital Downloads

Digital downloads are delivered by email within a few minutes of completing your purchase. If you don't see the email, please check your spam or junk folder. If it's still missing, contact us and we'll be happy to help.

Physical Artwork

Once your order ships, you'll receive a confirmation email with tracking information. Please allow 3-5 business days for us to ship out your order. If your tracking hasn't updated for several days or you have concerns about your delivery, please contact us and we'll gladly assist you.

When will my order ship?

Unframed Prints

Most unframed fine art prints are produced and shipped within 3–5 business days.

Framed Prints

Because every framed artwork is custom-made to order, please allow approximately 10–15 business days for production and shipping.

During holidays or periods of unusually high demand, production may take a little longer. If we anticipate a significant delay, we'll let you know as soon as possible.

Do you offer expedited shipping?

At this time, expedited shipping is not available.

How do I return an order?

Unframed prints may be returned within 30 days of delivery for a full refund. Returns requested within 31–60 days are eligible for store credit.

Because each framed print is custom-made, framed artwork cannot be returned or exchanged.

Please visit our Returns Policy for complete instructions.

Can I change or cancel my order?

If you need to make changes to your order, please contact us as soon as possible.

Because production begins quickly, we cannot guarantee that orders can be changed or cancelled once they have been placed. If production has not yet started, we'll do our best to accommodate your request.

What if my order arrives damaged?

If your artwork arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photographs of the damaged artwork
  • Photographs of the packaging
  • A photo of the shipping label, if possible

We'll coordinate directly with our print and shipping partners to arrange a replacement or another appropriate solution as quickly as possible.

What if my package is lost?

If your tracking indicates that your package has been lost or has stopped moving for an extended period, please contact us. We'll work directly with our shipping and print partners to investigate the shipment and, when appropriate, arrange a replacement.

How do I contact customer support?

If you have any questions about your order, shipping, returns, or artwork, please contact us through our Contact page or email us at support@myholyhost.com. We aim to respond to all inquiries within 1–2 business days.

Policy Questions
Do you accept returns or exchanges?

Unframed prints may be returned within 30 days of delivery for a full refund. Returns requested within 31–60 days are eligible for store credit.

Because each framed print is custom-made to order, framed artwork cannot be returned or exchanged.

If you'd like a different artwork or size, simply return your eligible unframed print (following our Returns Policy) and place a new order.

How quickly will my order arrive?

Most unframed prints are produced and shipped within 3–5 business days.

Framed prints are custom-made and typically ship within 10–15 business days.

Once your order has shipped, you'll receive an email with tracking information.

Where is your artwork sourced?

Every collection at My Holy Host is thoughtfully curated to celebrate beauty, faith, and history.

Our artwork includes:

  • Carefully restored public domain paintings and illustrations from museums, libraries, and historical collections.
  • Historic religious art by the Old Masters and other renowned artists.
  • Vintage botanical and architectural works.
  • Original artwork and exclusive designs created for My Holy Host.
  • Digitally restored and remastered images prepared for museum-quality fine art printing.

Whenever possible, we provide attribution to the original artist and historical source.

What quality are your prints?

Each artwork is professionally produced using museum-quality giclée printing on premium archival fine art paper designed to preserve exceptional color, detail, and longevity.

Our standard paper is Hahnemühle German Etching 310 gsm, a beautifully textured archival paper chosen for its rich color reproduction and elegant finish.

Do you ship internationally?

Yes. We ship to many countries around the world.

Shipping availability, delivery times, and customs requirements vary by destination. Any import duties, taxes, or customs fees imposed by your country are the responsibility of the recipient.

Do you offer expedited shipping?

At this time, expedited shipping is not available.

Are the frames included?

Print-only and framed options are available on most artwork.

Please select your preferred format before adding an item to your cart.

Will the colors match what I see on my screen?

We carefully calibrate every image to produce the most accurate printed result possible. Because every monitor and mobile device displays color differently, slight variations between on-screen images and the finished print are normal.

Do you offer gift cards?

Yes. My Holy Host Gift Cards are delivered instantly by email, never expire, and may be redeemed toward any purchase on our website.

Can I become an affiliate?

We're always interested in partnering with creators, bloggers, churches, and organizations that share our appreciation for sacred art and beautiful interiors.

If you're interested in affiliate opportunities, please contact us through our Contact page.

Do you offer wholesale or trade pricing?

If you're furnishing a church, parish, school, retreat center, hospitality project, or placing a larger order for your home or business, we'd be happy to discuss volume pricing. Please contact us for more information.

Product Questions
What type of paper do you use?

Our fine art prints are produced using museum-quality giclée printing on Hahnemühle German Etching 310 gsm, one of the world's most respected archival fine art papers.

Its softly textured surface, rich color reproduction, and exceptional longevity make it a favorite among artists, galleries, and museums.

Are your prints archival?

Yes. We use archival pigment inks and premium fine art paper designed to provide outstanding color, detail, and longevity when displayed under normal indoor conditions.

Are frames included?

Most artworks are available as either Fine Art Print Only or Framed.

Our framed prints are professionally assembled and arrive ready to hang.

What frame colors do you offer?

Our standard frame finishes are:

  • White
  • Black
  • Oak
  • Walnut
  • Antique Gold

Each has been selected to complement both traditional and contemporary interiors.

What sizes do you offer?

Our standard print sizes include:

  • 11 × 14 in
  • 16 × 20 in
  • 18 × 24 in
  • 24 × 36 in
  • 30 × 40 in (Fine Art Print Only)

Not every artwork is available in every size. Some historic works have proportions or image quality limitations that make certain sizes unsuitable. Available sizes are shown on each product page.

Do you offer digital downloads?

Yes.

Many artworks are available as instant digital downloads, making them ideal if you'd like to print locally, use a custom frame size, or display artwork on compatible digital picture frames such as the Samsung Frame TV.

What files are included with digital downloads?

Each download includes multiple high-resolution files designed to fit the most common frame sizes, including:

  • 2:3 Ratio
  • 3:4 Ratio
  • 4:5 Ratio
  • 16:9 Ratio (Samsung Frame TV compatible)
Can I print my digital download anywhere?

Yes. Your files may be printed at the print sizes included with your purchase using a professional print service or your preferred local print shop.

Digital downloads are licensed for personal use only and may not be resold, redistributed, or used for commercial purposes.

Why isn't every artwork available in every size?

Some vintage and historic artworks were created in unique proportions or survive only as smaller originals. To maintain the highest image quality, we only offer sizes that meet our museum-quality printing standards.

Will the print look exactly like it does on my screen?

We carefully prepare every artwork for printing to achieve the most faithful color reproduction possible. Because every monitor and mobile device displays color differently, slight variations between the digital preview and the finished print are normal.

Can I have my print custom framed locally?

Absolutely.

If you purchase a Print Only option, you may have it professionally framed by your preferred local framer. We recommend using archival materials and UV-protective glazing to help preserve your artwork for years to come.